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FAQ | Lock-Storage – Lock-Storage

Frequently Asked Questions

Lock-Storage locations and ways to reach us:

Please find your location HERE to see the business hours, gate access hours, phone number, address and more!

What are the office hours?

Please check Your Lock-Storage location’s office hours here! Some of our locations are remotely managed, which is noted on the facility’s page.

What are the access hours?

Please check Your Lock-Storage location’s access/gate hours here!

Am I required to store long-term?

We provide flexible month-to-month lease options. Store with us short or long-term.

How do I pay my storage bill?

Pay your storage bill online using a debit or credit card. You can also set up autopay and manage your account details online! Contact us if you have any questions about alternate payment methods.

What documentation do I need to rent a unit?

A valid form of government-issued ID such as a driver’s license, passport, or state ID.

What items am I not allowed to store?

Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.

What is an onsite manager?

An onsite manager is a person present at a specific storage location to oversee daily operations, manage staff, handle customer interactions, and ensure the smooth functioning of the facility.

Are there units available with drive-up access?

Certainly. These units feature a roll-up garage-style door and can be accessed directly from a driveway. Drive-up access facilitates convenient loading and unloading of bulky or heavy items.

Your storage units have a roll-up door, what does that mean?

A roll-up door functions similarly to a garage door, rolling up overhead to provide effortless access.

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